Vikas Anappally
Client Solutions Specialist @Baxter International Inc.
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WORK HISTORY
Client Solutions Specialist @Baxter International Inc.
Toronto, ON, CA
Acted as the first point of contact for clients, responding to issues via email, chat, and video conferencing, achieving a 90% first-contact resolution rate.Assisted with system configuration, loan products, workflows & user permissions, reducing setup time by 15%Delivered product walkthroughs and live support, simplifying technical concepts for clients, leading to a 25% increase in client satisfaction.Collaborated with internal teams (QA, Product, Onboarding) to ensure a smooth client experience, improving onboarding efficiency by 20%.
ABOUT VIKAS ANAPPALLY
I am an aspiring Engineer with a strong foundation in industrial automation, control…
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