Vikas Amin

Department Manager @Walmart

Kitchener, ON, CA

Order Fulfillment Management: Review, assign, and track OMNI daily picks, back-office setups, and pick-up reports.• Team Leadership: Train, develop, and coach OMNI Associates on company standards, holding them accountable through feedback.• Customer Service: Address customer inquiries, resolve issues, and ensure efficient, friendly order dispensing.• Performance Metrics: Monitor key metrics like First Time Pick Rate (FTPR) and Customer Satisfaction (CSAT) to improve productivity.• Operations & Safety: Maintain a clean, safe, and organized OMNI area; manage equipment (handhelds/printers) and handle high-ticket items.• Technical Proficiency: Utilize systems like GIF (Global Integrated Fulfillment) and GScope to manage inventory accuracy and pick walks.