Vikas Aggarwal
Head of Service Management @BAE Systems Air
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WORK HISTORY
Head of Service Management @BAE Systems Air
EDUCATION
City St George’s, University of London
Bsc Hons, Business Computing Systems
SKILLS
ABOUT VIKAS AGGARWAL
Senior Head of IT Services Operations with 20+ years strong experience in IT Service Management, Project & Program Management, providing leadership for the IT function in the Global market, whilst managing the Program Management and Service Management functions Globally. I have developed the strategy, roadmap and delivery of projects as well as managing the delivery of IT services to local markets.Specialties: Team Management & LeadershipProgram & Project ManagementIT Strategy DevelopmentContract NegotiationsSLA \\ OLA ManagementIncident ManagementChange ManagementProblem ManagementHelpdesk ManagementBudget ManagementCost ReductionSenior Stakeholder & Board level CommunicationsManaging outsourced IT ServicesITIL QualifiedPRINCE 2 PractionerService DeliveryOutsourcingCloud ComputingIT SecuritySoftware as a ServiceMatrix Management
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