Vikas Ranjan
Lead Consultant @Infosys
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WORK HISTORY
Lead Consultant @Infosys
Pune, IN
EDUCATION
Rajiv Gandhi Prodyogiki Vishwavidyalaya
BE, Computer Science
Great Lakes Institute of Management
Post Graduate Program in Cloud Computing, Cloud Computing
SKILLS
ABOUT VIKAS RANJAN
Currently spearheading as Lead Consultant Offering performance driven experience of 15 years in Maintenance, troubleshooting, Installation and providing solution for Contact Center Products (UC & CC).•Managing and providing operation level support for UC and CC Avaya Voice Network•Configuration, administration, monitoring and troubleshooting of Avaya Media servers Media Gateways and Avaya IP Phones(Soft & Hard Endpoints).•Established track record in leading and mentoring cross-functional teams in multi-facility environments in order to maximize levels of productivity.•Thrive in a deadline intensive environment, multi-task, perform under pressure and meet deadlines. Ability to use sound judgment & decision-making skills and effectively perform in a self-directed Expertise Communication, Contact Center Technology, Voice Network OperationsSignling Protocols, VOIP Protocols, SIP, H.323, RTP, RTCP, ISDNSession Initiation Protocol based Avaya SBC, Oracle SBC, AudioCodec SBCChange request management & CR documentation & Backup ManagementEscalation, Incident & Risk Management Communication Manager,Session Manager, SMGR, Avaya Media GatewaysAvaya CM,CMS,AES,MGC,Patch Upgrade,Firmware Upgrade,Avaya SIPERA/SBC, Oracle SBC, AudioCodec SBCSignling Protocols SIP, H.323,RTP,RTCP,VOIP H323,ISDNESS,LSP and Server Reliability, CM-AES & CM-CMS Integration and troubleshootingSession Manager & Domain,SIP Entity, SIP Trunk configuration and troubleshootingVDN,Vector,Hunt administration and troubleshooting.Avaya IP Phones (46xx & 96XX), Digital PhonesAvaya SoftPhone, One-X and IP-Agent administration and Certified Support SpecialistSSCA The SIP School certificationITIL FoundationPRINCE2® Practitioner Certificate in Project ManagementAmazon Web Services Professional Solution Architect Certified
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