Vikas Ranjan
Lead Consultant | Unified Communication| AWS Solution Architect-Professional|SIP certified|ITIL|Prince 2
- Role
- Lead Consultant at Infosys
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Vikas Ranjan
Currently spearheading as Lead Consultant Offering performance driven experience of 15 years in Maintenance, troubleshooting, Installation and providing solution for Contact Center Products (UC & CC).•Managing and providing operation level support for UC and CC Avaya Voice Network•Configuration, administration, monitoring and troubleshooting of Avaya Media servers Media Gateways and Avaya IP Phones(Soft & Hard Endpoints).•Established track record in leading and mentoring cross-functional teams in multi-facility environments in order to maximize levels of productivity.•Thrive in a deadline intensive environment, multi-task, perform under pressure and meet deadlines. Ability to use sound judgment & decision-making skills and effectively perform in a self-directed Expertise Communication, Contact Center Technology, Voice Network OperationsSignling Protocols, VOIP Protocols, SIP, H.323, RTP, RTCP, ISDNSession Initiation Protocol based Avaya SBC, Oracle SBC, AudioCodec SBCChange request management & CR documentation & Backup ManagementEscalation, Incident & Risk Management Communication Manager,Session Manager, SMGR, Avaya Media GatewaysAvaya CM,CMS,AES,MGC,Patch Upgrade,Firmware Upgrade,Avaya SIPERA/SBC, Oracle SBC, AudioCodec SBCSignling Protocols SIP, H.323,RTP,RTCP,VOIP H323,ISDNESS,LSP and Server Reliability, CM-AES & CM-CMS Integration and troubleshootingSession Manager & Domain,SIP Entity, SIP Trunk configuration and troubleshootingVDN,Vector,Hunt administration and troubleshooting.Avaya IP Phones (46xx & 96XX), Digital PhonesAvaya SoftPhone, One-X and IP-Agent administration and Certified Support SpecialistSSCA The SIP School certificationITIL FoundationPRINCE2® Practitioner Certificate in Project ManagementAmazon Web Services Professional Solution Architect Certified
Experience
Lead Consultant
Aug 2022 — Present · Pune, IN
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
BE, Computer Science
2006 — 2010
Great Lakes Institute of Management
Post Graduate Program in Cloud Computing, Cloud Computing
2018 — 2019
Skills
- Telecommunications
- Voip Protocols Sip
- Lan-Wan
- Call Center
- Video Conferencing
- Unified Messaging
- Internet Protocol Suite (Tcp/Ip)
- Call Routing
- Avaya Aura
- Cti
- Networking
- Session Initiation Protocol (Sip)
- Linux
- Telephony
- Qos
- Avaya Communication Manager
- Media Gateway
- Servers
- Ip Pbx
- Session Border Controller
- Rtp
- Avaya Ip Telephony
- H.323
- Ip
- Sip
- Routing
- Voice Mail
- Routing Protocols
- Sip Trunking
- Avaya Technology
- Tcp/Ip
- Tdm
- Gateway
- Voice Over Ip (Voip)
- Acd
- Troubleshooting
- Oracle
- Ivr
- Testing
- Wireshark
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