Vikas Vohra
Teams support engineering at Microsoft | Teams CMD (Calling, Meetings & Devices) - SME | Unified Communications | Video Conferencing Technologies | Microsoft Certified Professional
- Role
- Support Engineering at Microsoft
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Vikas Vohra
Hello there! I\'m Vikas Vohra, a confident multi-tasker with over a decade of experience in customer engagement and support query resolution. My passion lies in building excellent client relationships through effective problem-solving.Professional Snapshot: Technical Skills:Unified Communications (Microsoft Teams, Skype for Business, Teams Direct Routing)Video Conferencing Technology (Microsoft Teams Rooms, Zoom Rooms, Crestron, Poly)Microsoft Azure, Graph API, Power Apps, Power Automate, PowerShellTicketing Tools: ServiceNowAgile Project Management Tools: JIRAWork Experience: Tata Consultancy Services Limited (July 2023 - feb 2024)UCC consultant.Managing Microsoft Teams Rooms and hardware upgrades globally.Implementing Cloud video interoperability for seamless communication.Overseeing Microsoft Office 365 operations and more. Ameriprise Financial Inc, Ameriprise India LLP (March 2018 – June 2023)Lead Technical Operations with a focus on Microsoft Teams Rooms Migration.Leading global deployments, configuring Teams Direct Routing, and integrating third-party applications.Also, worked with Azure AD, PowerShell, Microsoft Intune, and Power Platform. Wipro Limited (July 2016 – March 2018)Technical Consultant for Microsoft Office 365, Skype for Business & Microsoft Teams.Provided 24/7 worldwide technical support and handled Premier Customers.Troubleshooted issues on Windows & Mac platforms. Technical Support Today (January 2012 – July 2016)IT Support Executive with a U.S-based end-user support company.Addressed customer tickets, diagnosed problems, and provided technical guidance.Certifications:Microsoft Teams Voice EngineerMicrosoft Teams Rooms Technical Solutions ProfessionalMicrosoft PowerApps Crash CourseMicrosoft Certified: Azure Fundamentals and AdministratorMicrosoft Certified Professional - Windows Server 2012Education:Delhi United Christian Senior Secondary SchoolGuru Nanak Dev University, Bachelor of Computer ApplicationsHonors and Awards:Awarded for Exceptional Behavior and Meritorious Performance at Wipro Limited.Finalist for Ameriprise Chairman’s Award for Excellence in 2020.Ameriprise Platinum Award for Outstanding Leadership in 2022.Let\'s connect and explore opportunities together!#TechEnthusiast #CustomerSuccess #MicrosoftExpertise #AgileManagement #GlobalDeployment
Experience
Support Engineering
Feb 2024 — Present · IN
Education
Delhi United Christian school
Higher Education, Commerce
2004 — 2009
Guru Nanak Dev University, Amritsar
Bachelor’s Degree, Computer Programming, Specific Applications
2009 — 2011
Skills
- Networking
- Skype for Business Online
- Consulting
- Unified Communications
- Skype for Business on-Premises
- Microsoft Office
- Microsoft Teams
- Troubleshooting
- Microsoft Exchange Server 2010
- IT Service Management
- Technical Support
- Leadership
- Microsoft Exchange Online
- Windows
- Lync Online
- Active Directory
- Windows Server
- Microsoft Office 365
- Servers
- Virtualization
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