Vikas Uppal

About Vikas Uppal

With over 27 years of expertise in the Information Technology field, I serve as a leader in Delivery Management, IT Consultant, and specialist in Data Center Operations. My career has been marked by a relentless pursuit of excellence in program management, client engagement, and operational efficiency, consistently delivering successful outcomes for multimillion-dollar projects. I have successfully led large teams across global regions, including the United States, the United Kingdom, Europe, Continental Europe, and India. My core strengths lie in program and operations excellence, where I have a proven track record of efficiently leading program management initiatives. I excel in executing projects seamlessly through a Global Delivery Model and optimizing operations to enhance service quality and efficiency. My expertise extends to engagement and account management, where I\'ve overseen complex engagements across North America, Europe, and India, fostering robust client relationships and consistently delivering value to clients.Over the years, I have played a pivotal role in program management, harmonizing onshore and offshore operations to ensure seamless service delivery within a Global Delivery Model. I have successfully delivered end-to-end support and efficiently addressing IT infrastructure issues. My responsibilities also encompass managing a diverse IT operations portfolio, including 24x7 Remote Infrastructure Management for IT Service Delivery and Service Operations for Global clients. Driven by a commitment to continuous improvement, I have led the implementation of ITIL V3/V2-based best practices in program operations, elevating service quality and aligning our operations with industry standards. My unwavering dedication to excellence and client success remains the cornerstone of my professional journey.

Experience

1. IT Infra Delivery Leader- Principal Consultant

   Infosys

   Jun 2021 — Present · Karnataka, IN

   At Infosys, I lead four distinct engagements for utility customers in the United States, overseeing comprehensive IT infrastructure support spanning service desk inquiries to technical solutions for customer infrastructure. I bring expertise and thought leadership to the Energy and Utilities sector, championing industry best practices and internal initiatives. Operating within a Global Delivery Model, I effectively coordinate operations onshore and offshore, ensuring seamless service delivery.My responsibilities also encompass financial management, where I maintain a portfolio exceeding $15+ million, handling financial aspects like raising invoices and managing profit and loss (P&L) statements in adherence to financial guidelines. Notably, I successfully led the transition of a major customer following a multimillion-dollar RFP win, ensuring seamless onboarding and client satisfaction. Additionally, I drive business expansion through account farming, robust bid management practices, and meticulous planning of transitions, securing new deals and contributing significantly to business development within the Energy and Utilities sector.My leadership extends to overseeing end-to-end support delivery, leading a team of 200+ professionals focused on addressing IT infrastructure issues.

Skills

• Project Management
• Pre-Sales
• Domain Names
• Crm
• Itil
• Service Delivery
• Global Delivery
• Pmp
• IT Management
• Solution Architecture
• IT Operations
• Enterprise Software
• Data Center
• IT Service Management
• Strategy
• Management
• Vendor Management