Vikas Thalor

Product Manager @ConnectWise

Gurugram, IN

Summary: Using critical thinking I have delivered user-centric solutions for Connectwise products like WorkPlan, Gantt, Kanban, Time Entry, Tech Efficiency, Calendar Sync, and Scheduling. Skilled in the entire product lifecycle, from user research and strategy alignment to design, development, and launch. My solutions have been instrumental in customer retention and have been highlighted as key differentiators at Connectwise events like IT Nation. Key Achievements: • Enhanced User Experience: Conducted user interviews to identify pain points and collaborated with UX designers using Figma to create intuitive solutions across various Connectwise products. This led to a significant improvement in user experience and cost reduction across the product line. Won prestigious \"Excellence in Product Management\" award for this. • Strategic Product Development: Ensured product solutions aligned with company strategy and roadmap, contributing to successful launches within tight timelines.(Project Management\'s - Work Plan, Kanban and Gantt were delivered in very tight timeline of 5 months) • Improved Customer Retention, acquisition and adoption: My efforts on reimagining Work Plan, Scheduling and Calendar Sync have directly contributed to customer retention, acquisition and adoption as it resulted in 60% click reduction, 40% screen reduction to achieve same user goals. • High-Impact Projects: Trusted with leading the development of critical products related to Project Management Module based on past successful deliveries( Tech efficiency project lead to 70% increase in end users\' troubleshooting efficiency). Agile & Cross-Functional Expertise: • Employed Agile methodologies (Scrum, PI Planning) to effectively manage product backlogs, prioritize features, and deliver solutions on time. • Fostered strong collaboration with cross-functional teams (Engineering - 16 team members, UX, support and Marketing) to ensure seamless product development and launch.

Institute For Financial Management And Research

PGDM

National Institute of Technology , Patna

Bachelor of Technology (B.Tech.)