Vikas Thalor
Product Manager| Product Visionary | Collaborative Leader | User Advocate | Building customer centric B2B & B2C Products Across Industries (Retail, Fintech, MSPs, TSPs, and more)
- Role
- Product Manager at ConnectWise
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vikas Thalor
Technical Product Leader | Bridging Engineering Precision with Strategic Growth (MBA +…
Experience
Product Manager
Aug 2020 — Present · Gurugram, IN
Summary: Using critical thinking I have delivered user-centric solutions for Connectwise products like WorkPlan, Gantt, Kanban, Time Entry, Tech Efficiency, Calendar Sync, and Scheduling. Skilled in the entire product lifecycle, from user research and strategy alignment to design, development, and launch. My solutions have been instrumental in customer retention and have been highlighted as key differentiators at Connectwise events like IT Nation. Key Achievements: • Enhanced User Experience: Conducted user interviews to identify pain points and collaborated with UX designers using Figma to create intuitive solutions across various Connectwise products. This led to a significant improvement in user experience and cost reduction across the product line. Won prestigious \"Excellence in Product Management\" award for this. • Strategic Product Development: Ensured product solutions aligned with company strategy and roadmap, contributing to successful launches within tight timelines.(Project Management\'s - Work Plan, Kanban and Gantt were delivered in very tight timeline of 5 months) • Improved Customer Retention, acquisition and adoption: My efforts on reimagining Work Plan, Scheduling and Calendar Sync have directly contributed to customer retention, acquisition and adoption as it resulted in 60% click reduction, 40% screen reduction to achieve same user goals. • High-Impact Projects: Trusted with leading the development of critical products related to Project Management Module based on past successful deliveries( Tech efficiency project lead to 70% increase in end users\' troubleshooting efficiency). Agile & Cross-Functional Expertise: • Employed Agile methodologies (Scrum, PI Planning) to effectively manage product backlogs, prioritize features, and deliver solutions on time. • Fostered strong collaboration with cross-functional teams (Engineering - 16 team members, UX, support and Marketing) to ensure seamless product development and launch.
Education
Institute For Financial Management And Research
PGDM
2015 — 2017
National Institute of Technology , Patna
Bachelor of Technology (B.Tech.)
2007 — 2011
Skills
- Jsp
- Account Management
- Strategic Brand Positioning
- Business Strategy
- Marketing Strategy
- Corporate Finance
- Microsoft Excel
- Sql
- Unix
- Pl/Sql
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