Vikas Thakkar

Lead - Projects || Innovations || Automation

Role: Lead - Projects and Innovation at IDFC FIRST Bank
Location: Thane, MH, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Vikas Thakkar

16 years of overall experience across IT Enabled Services & Business Process…

Experience

Lead - Projects and Innovation
IDFC FIRST Bank
Jul 2022 — Present · Mumbai, IN

Education

University of Mumbai
B.com

Skills

Call Centers
Customer Satisfaction
Training
Offshoring
Contact Centers
Team Management
Management
Bpo
Analysis
Process Management
Process Excellence
Mis
Employee Engagement
Workforce Management
Performance Management
Crm
Team Leadership
Coaching
Transition Management
Copc
Soft Skills
Operations Management
Outsourcing
Customer Relationship Management (Crm)
Service Delivery
Business Analysis
Call Center
Process Migration
Leadership
Screening
Customer Experience
Resource Management
Sla
Vendor Management
Service-Level Agreements (Sla)

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@idfcfirst.bank.in
Personal email
•••••@•••••.com
Direct dial
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Current company

IDFC FIRST Bank

Banking · 53K employees · Founded 2015 · Mumbai, Maharashtra, India

**Never share your password, OTP, UPI Pin, CVV etc with anyone.** Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles: Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles. Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions. Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so. Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees. Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store. Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years. Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans. ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility. Creating a new-age, ethical and world-class institution for India is a privilege for its employees.

idfcfirst.bank.in

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About Vikas Thakkar

Experience

Lead - Projects and Innovation

Education

University of Mumbai

Skills

Find verified contacts for anyone on LinkedIn