Vikas Singh
Cybersecurity GRC Professional | ISO 27001 ISMS Internal Auditor | THM Addict
- Role
- Customer Success Lead at AKITRA
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Vikas Singh
As a dedicated cybersecurity professional, I am fond of guiding organizations to navigate…
Experience
Customer Success Lead
Feb 2023 — Present · US
Develop and implement comprehensive onboarding programs tailored to each client\'s unique needs- Conduct thorough gap analyses to identify areas for improvement and growth opportunities- Design and deliver engaging training sessions to empower clients with the knowledge and skills to maximize platform utilization- Create detailed project plans with clear timelines and milestones to ensure timely delivery- Monitor project progress, identify and mitigate risks, and communicate updates to stakeholders- Facilitate communication and collaboration between clients and internal teams to ensure timely resolution of issues and advocate for enhancements- Brainstorming the day to day issues with the CS team to facilitate resolutions and sharpening their problem solving skills- Contribute to the growth and success of AKITRA by fostering strong client relationships and driving platform adoption- Measure and report on key performance indicators (KPIs) to demonstrate the impact of customer success initiatives
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