Vikas Singh

About Vikas Singh

13+years of experience in IT industry 8 years as Security Analyst L2 at ConnectWiseHands-on experience :• EDR (SentinelOne)• XDR (Bitdefender)• SIEM (ConnectWise Perch and Event tracker )• Office 365 Risk watch,Dark web monitoring• Ticketing Tool (Fresh Desk) Responsibilities:Deployed the EDR and SIEM agents manually also use the Powershell scripts for mass deployment and take care of the entire onboarding proces for multiple EDR and SIEM tools.•Security Incident handling and analyzing events and raw logs for possible Incidents and finding RCA for the same.•Writing analysis reports on the threats like Ransomware, Botnets, Malicious PowerShell scripts, etc. and sending the information via ticket using the ticketing tool Fresh desk.•Handling On-call support process to assist UK/US-based clients with their queries and providing guidance during attacks.•Discuss various challenges within the team with the management on weekly basis.•Educating clients over the calls and conducting training for the same.•Better understanding how to delegate tasks to juniors to keep them productive. problem-solving skills to quickly resolve conflicts in the workplace and maintain a positive work environment.•Conducting interviews/assessments and taking care of on-boarding for new techs within the organization.•Do audits on a weekly basis to ensure the joiners are providing the accurate resolutions to the partners.•Provide feedback regarding the process updates on the weekly meeting to the junior colleaguesNOC Responsibilities: •Troubleshooting and maintenance of windows server, troubleshooting for all Antivirus related issues also managing Antivirus consoles. •Handling Full Patch Management Life Cycle right from Patch Release, Testing, Assessment and Deployment and also reboots requirements.•Working with SAAZ (System Application & Administration by continuum ), Remote Administration & Managed Services software.•Troubleshooting Windows update related Error codes.•Handling Antivirus Management Life Cycle right from installing AV, New Releases of AV, troubleshooting of antivirus software on management console/client, debugging of threats, blocking of threats, exclusion handling.•Having knowledge of AD, Azure and office 365.

Experience

1. Assistant Vice President

   Mizuho

   Apr 2023 — Present · Mumbai, IN

Education

• University of Mumbai

  BSc it