Vikas Singh

Customer Experience Manager @ HiGinixcare services Pvt Ltd EX. Senior Operations Managers @ HiCare Services Pvt.Ltd. | People Management, Vendor Relations

Role
Customer Experience Manager at Higinixcare Services Pvt. Ltd
Location
Gurugram, HR, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Vikas Singh

As an Operations Manager at HiCare Services Pvt.Ltd, I lead and manage a team of…

Experience

  1. Customer Experience Manager

    Higinixcare Services Pvt. Ltd

    Feb 2025 — Present · Gurugram, IN

    Managed customer renewal, complaint, and collection processes to ensure customer satisfaction and retention.• Interacted with customers to gather feedback and improve service quality.• Led sales and marketing operations, overseeing a team of blue-collar technicians to ensure on-time delivery.

Education

  • Kuvempu University, Shankaraghatta, Shimoga

    Bachelor of Science (B.Sc.)

    2009 — 2012

  • Nav Yug Inter Collage Baidauli(UP Board)

    10th

    2005 — 2006

  • Shri Ram Rekha Singh Inter Collage(UP Board)

    Intermediate(10+2)

    2006 — 2008

  • NIIT Institute

    Diploma of Software

    2008 — 2010

Skills

  • Microsoft Office
  • Web Development
  • Xml
  • Sql
  • Asp.net
  • Jquery
  • Css
  • Mvc Architecture
  • Html5
  • E-Commerce
  • C
  • Javascript
  • Html
  • Microsoft Sql Server
  • Microsoft Excel
  • C#
  • .net

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Vikas Singh — Customer Experience Manager at Higinixcare Services Pvt. Ltd in Gurugram, HR, IN | Unifers