Vikas Sikka
Client Success Leader | IT M&A & Carve-Out Pro | Global Transitions & Greenfield IT Setup | Digital & AI-Driven Innovation | P&L Owner
- Role
- Client Success & Transformation Director at Tech Mahindra Americas
- Location
- Pottstown, PA, US
- LinkedIn followers
- 500 followers
About Vikas Sikka
21+ years of global IT leadership delivering high-impact M&A, carve-outs, greenfield setups, and digital transformations across cloud, infrastructure, and cybersecurity for Fortune 500 and PE-backed organizations. Known for building AI- and GenAI-enabled greenfield IT environments — from Day Zero planning and TSA exits to secure, scalable operations and future-ready architectures. A trusted partner to CXOs, I bridge business strategy with technology execution by driving cloud-first, automation-rich, and data-intelligent IT landscapes. My focus: transformation that’s not just technical — but measurable, secure, and strategically aligned. Highlights:• Full P&L ownership ($50M+) with over $5M in cost savings via platform rationalization, AI-driven automation, and cloud migration.• Expert in GenAI-infused service models, accelerating delivery and elevating client experience.• Led large-scale global transitions, carve-outs, and digital-first integrations.• Delivered enterprise-wide impact through vendor consolidation, agile governance, and secure digital operations.• Mentor to global teams — embedding AI-first thinking, innovation, and client-centricity.
Experience
Client Success & Transformation Director
Jul 2025 — Present · PA, US
Drive digital transformation and cloud modernization for Fortune 500 clients, embedding GenAI and automation. • Lead greenfield IT setups post-carve-out, delivering secure, scalable, and AI-infused operations. • Align with CXOs to execute strategic programs, ensuring measurable business value. • Direct and motivate global, cross-functional teams (engineering, cloud, security, PMO, and operations) toward successful, scalable, and compliant solution delivery• Establish program governance frameworks and performance scorecards to track KPIs, OKRs, cost savings, and ROI, ensuring visibility and control at all levels.• Collaborate with pre-sales to craft AI-driven value propositions for client pursuits.
Education
Indira Gandhi National Open University
Master of Computer Applications - MCA, Computers
Skills
- Bmc Remedy
- Pre-Sales
- Infrastructure
- Itil V3 Foundations Certified
- Pre-Sales Consulting
- Configuration Management
- Service-Level Agreements (Sla)
- IT Operations
- Sla
- Disaster Recovery
- Requirements Analysis
- Vendor Management
- IT Service Management
- Change Management
- Incident Management
- Iso 20000
- Service Delivery
- Management
- Service Management
- Service Desk
- Solution Architecture
- Problem Management
- Transition Management
- Itil
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