Vikas Sharma
Vice President (Service Head) at Hindware. Service & Solution Management Leader, Customer Service / SCM / Contact Center / Vendor Management / Business Development Expert
- Role
- Vice President (Service Head) at Hindware Cx Service & Sol Management Leader, Field Service Leader at Hindware Home Innovation Limited
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vikas Sharma
With over 25 years of experience in leading and driving end-to-end service delivery…
Experience
Vice President (Service Head) at Hindware Cx Service & Sol Management Leader, Field Service Leader
Hindware Home Innovation Limited
Nov 2021 — Present · Gurugram, IN
Vice President (Service Head) at Hindware. Service & Solution Management Leader, Customer Service / Field Service Delivery Operations Management / Supply Chain Management / Contact Center Operations Management / Vendor Management / Business Development Expert / Service As Sales etc.• Leading/Driving ‘After Sales Service Support’ for Hindware Appliances Group (HHIL, HPL, Evok etc.)• Accountable/Responsible for Service PnL of Hindware• Responsible for effectively/efficiently driving Field Service Operations, Revenue Generation, e2e spares Supply Chain, Contact Center Operations, Product/Service quality, Procurement, vendor Management etc.• Leading a team of 120+ employees (Direct & Indirect) across Service functions within Hindware• Driving a direct service franchisee network of 17 Regional Service Providers & 450+ ASCs across India.
Education
Aligarh Muslim University
Bachelor of Engineering - BE
1994 — 1998
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