Vikas Sharma
Working as an Assistant Manager and Managing Account services of a US financial institution / ex-Lifeworks / ex-Mercer/ ex-IBM.
- Role
- Assistant Manager at Anaptyss
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vikas Sharma
Assistant Manager seeking roles in process improvement,process transition,customer…
Experience
Assistant Manager
Apr 2025 — Present · Noida, IN
Attained 99% SLA adherence consistently for account servicing and maintenance functions. Successfully transitioned 10 Full Time Employee work with zero client escalations and 100% knowledge transfer within timelines. Accomplished 95% training completion rate on compliance and process modules. Facilitate client communications, acting as a liaison to ensure service quality and team alignment with agreed SLAs. Reduced external errors by 30% by acting as the first point of resolution and ensuring timely updates. Define, delegate, and monitor team performance at regular intervals, using data-driven insights to enhance productivity and quality. Design and implement monthly incentive plans, and develop customized action plans for underperforming employees to boost performance. Conduct one-on-one sessions with team members to foster individual growth and align goals. Lead team meetings, set clear expectations, and delegate responsibilities to ensure accountability and efficiency.
Education
Sikkim Manipal University - Distance Education
Master of Business Administration - MBA
2011 — 2013
Maharshi Dayanand University
Bachelor of Arts
2004 — 2006
SIKKIM MANIPAL UNIVERSITY
Master of Business Administration
2010 — 2011
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