Vikas Samkria

About Vikas Samkria

Experienced Hospitality Assistant with a demonstrated history of working in the food & …

Experience

1. Hotel Manager

   Hotel Premier Inn

   Dec 2022 — Present · Delhi, IN

   Operational Management:Overseeing day-to-day operations:This includes managing various departments like front desk, housekeeping, food and beverage, and maintenance. Ensuring smooth and efficient hotel operations:This involves coordinating between departments, addressing potential issues, and implementing solutions to ensure a seamless guest experience. Monitoring and maintaining hotel facilities:This includes ensuring the hotel\'s physical environment is clean, well-maintained, and safe for guests. Financial and Business Management:Managing budgets and financial planning: This includes forecasting revenue, controlling expenses, and analyzing financial performance. Developing and implementing marketing strategies: This involves attracting new customers and maximizing occupancy rates. Analyzing sales figures and developing revenue management strategies: This helps optimize revenue and ensure the hotel\'s profitability. Staff Management:Recruiting, training, and supervising staff: This includes hiring, onboarding, and developing employees to ensure they meet performance standards. Managing staff performance: This involves evaluating employee performance, providing feedback, and addressing any performance issues. Planning work schedules: This ensures adequate staffing levels and efficient operations. Guest Service and Satisfaction:Addressing guest complaints and concerns:This involves resolving guest issues promptly and effectively to ensure satisfaction. Ensuring a high level of service and a positive guest experience:This includes implementing service improvements and providing a welcoming environment for guests. Providing personal attention to guests:This involves meeting and greeting guests, handling their requests, and ensuring their needs are met. Legal and Safety Compliance:Ensuring compliance with health and safety regulations, industry standards, and licensing requirements.

Education

• Delhi University

  Bachelor of Arts - BA

  2015 — 2018