Vikas Roy
Senior Technology & Business Leader | AI, Cloud, Digital Transformation, and Outsourced Operations
- Role
- Head of Services at Verizon
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vikas Roy
Results-driven senior leader with over 30 years of experience in client management, cloud…
Experience
Head of Services
Jan 2016 — Present · Mumbai, IN
Managing large enterprise and SI partners, ensuring seamless service delivery, revenue growth, and customer satisfaction.• Driving digital transformation through automation, AI-based service workflows, and strategic initiatives• Led SD-WAN and cloud transformation projects, generating $65M+ in value• Managed $150M revenue portfolio, achieving service excellence and operational efficiency• Implemented AI-powered customer lifecycle management to accelerate revenue recognition and improve NPS scores.
Education
Manipal Academy of Higher Education
BE, E&C
1989 — 1993
Mangalore University
Manipal Insitute of technology, Electronics and Communication engineering
1989 — 1993
Manipal Institute of Technology
BE, electronics and telecom
1989 — 1993
Skills
- Ip
- Telecommunications
- Vendor Management
- Itil
- Networking
- Risk Management
- Team Management
- Cloud Computing
- Mis
- Management Consulting
- IT Outsourcing
- Cross-Functional Team Leadership
- Sla
- IT Service Management
- Governance
- Service Management
- Technology Management
- Offshoring
- Pre-Sales
- Transition Management
- Business Services
- Project Delivery
- IT Operations
- Management
- Mpls
- Strategy
- Project Management
- Outsourcing
- Voip
- Data Center
- Service Delivery
- Business Process
- Operations Management
- Solution Architecture
- Business Transformation
- Managed Services
- IT Strategy
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