Vikas Rathore

About Vikas Rathore

I am a Technical Support Engineer with 3 years of experience in enterprise storage environments, specializing in NetApp NAS systems and core storage fundamentals. Currently in my transition phase, I have built strong expertise in incident management, RCA-based troubleshooting, and end-to-end service recovery, ensuring minimal downtime and maximum reliability for business-critical systems.My technical background covers CIFS/NFS protocols, log analysis, configuration management, and L2/L3 escalation handling. I have worked closely with clients, vendors, and cross-functional teams to maintain SLA compliance, protect infrastructure assets, and deliver seamless service assurance. Alongside operations, I am experienced in SOP documentation, knowledge base updates, and service reporting, contributing to continuous process improvements.I hold NetApp-certified training in Storage Fundamentals, E-Series, and Storage Concepts, which reinforces my ability to manage and support both traditional and modern storage infrastructures. My strong foundation allows me to quickly adapt to evolving enterprise needs while focusing on stability, security, and scalability.I am now preparing to advance into SAN/NAS administration, backup solutions (Commvault, EMC Networker), and enterprise data protection roles, where I can drive innovation in storage reliability and business continuity, and management side handling of teams. Always open to connecting with professionals in storage, data protection, and infrastructure management.

Experience

1. Senior Associate Consultant

   Infosys

   Nov 2025 — Present · Hyderabad, IN

Education

• Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV), Bhopal

  Bachelor of Engineering - BE, Mechanical Engineering

• Oriental Institute of Science & Technology, Thakral Nagar, Opp Patel Nagar, Raisen Road, Bhopal-462021

  Bachelor of Engineering - BE, Mechanical Engineering

  2015 — 2019