Vikas R.
Technical Support Specialist at Infomatic Solutions lII
- Role
- Technical Support Specialist at Infomatic Solutions
- Location
- Bhuj, GJ, IN
- LinkedIn followers
- 500 followers
About Vikas R.
Hands-on Experience on M365.Hands-on Experience of Veeam Backup tools.Hands-on Experience of SonicWALL firewall.Hands-on Experience of Automat tools ImmyBotDeployment.Hands-on Experience of SharePoint data migration.Hands-on Experience of migration via On-prem to Azure AD.Hands-on Experience of Email SecurityInstalling, Configuring & Troubleshooting OS, Applications, software etc,Handling end users support.Installing & Configuring the Antivirus and updating the definitions.Solving the problems through remote service like Netmeeting, Remote desktop, Dameware, Teamviewer etc.Responsible for installation of windows OS and Security patches.Knowledge on Windows XP, Vista, 7, 8, 10 client OS and Windows Server 2003, 2008 and 2012. Working on Active Directory, DNS, DHCP and FTP. Working on network protocols like TCP/IP, FTP, POP3 and SMTP. Manage and troubleshoot the problems of LAN related issues.Installing and troubleshoot the problems in Printers and other computer related peripherals.Installing and troubleshoot the problems in IP Phones of Cisco and Avaya.Responsible for one and two level support to directly clients in organization.Responsible for Installing and maintaining all Ahmedabad Branch IT related activityResponsible for all installation and troubleshooting of hardware related issue with desktop support client side Responsible for trouble shooting of all LAN and WAN related issue from client side.Troubleshooting for Active Directory, DHCP Windows 7, Windows XP.Maintaining and troubleshooting of all peripheral devices like Printers, DVR, Desktop and LaptopsInstallation and troubleshooting of different types of application like MS office package, Office 365, SAP business oneGood Relationship Management Skills across Various People groups and Cohesive Team Player. Good written, Skills.Responsible for Technical Support, including identifying and resolving Daily basic technical issues occurring in Laptop, Desktop, Printer, Windows & LAN and Wi-Fi Network.Good hands on experience Backup & Restore of Mails, Profiles & Address Books in Mailing Client MS Outlook.Expertise in various OS like Windows XP, Windows7 & 8.Office 365 administration and using power shell script if required Supporting on soft-phone configuration
Experience
Technical Support Specialist
Oct 2019 — Present · Ahmedabad, IN
Education
Krantiguru Shyamji Krishna Verma Kachchh University, Kachchh (Gujarat)
BSC CA& IT , Computer Science
2012 — 2015
KENDRIYA VIDYALAYA NO 2 ARMY BHUJ
HSC , COMMERCE WITH COMPUTER SCIENCE SUBJECT
2010 — 2011
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