Vikas Prasad
Scrum master |IT Applications Manager| CSM®|
- Role
- Manager - Information Technology at Disney Star
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vikas Prasad
Experienced Project Manager with 14+ years of expertise, including 3+ years in the Media…
Experience
Manager - Information Technology
Oct 2021 — Present · IN
Leading a team of application support professionals, with mentorship to ensure the efficient resolution of application-related issues within TAT- Nodal point of contact and oversight of the day-to-day operations of the application support function, ensuring adherence to service level agreements (SLAs) and providing high-quality support services- Maintained a strong relationship with business stakeholders with understanding their application requirement and ensuring to deliver exceptional customer service- Established the key performance indicators (KPIs) to measure the effectiveness and efficiency of the support function, identifying areas for improvement and implementing process enhancements- Collaborated with cross-functional teams, including development, infrastructure, and business teams, to ensure the smooth operation and availability of critical business applications- Led the resolution of complex incidents, investigating root cause, coordinating with various teams, and implementing preventive measures to minimize future occurrences- Proficient in utilizing Jira, the widely used project management and issue tracking tool, to effectively manage and track project tasks, issues, and progress- Developed application support documentation, including standard operating procedures (SOPs), knowledge base articles, and troubleshooting guides- Managed vendor relationships for third-party application support for ensuring service levels and contractual obligations.
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor’s Degree
2005 — 2009
Skills
- Social Media Api Integration
- Ajax
- Css
- Google Api
- Linkedin Api
- Web Services
- Javascript
- C#
- .net
- Html
- C++
- Sql
- Asp.net
- Microsoft Sql Server
- Twitter Api
- Xml
- Java
- Jquery
- Facebook Api
- Instagram Api
- Software Development
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