Vikas Paliwal
Skilled Professional | Operations & CX Support | Service Excellence & People Management | ITES | Research & AI | Sales & Claims Management | Driving Customer Satisfaction & Business Impact
- Role
- Executive Associate at FBSPL
- Location
- Udaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Vikas Paliwal
With over a decade of cross-industry experience, I specialize in transforming complex…
Experience
Executive Associate
May 2022 — Present · Udaipur, IN
Claims Processing Agent at FBSPL (Alternative Claims Management)| Specializing in End-to-End Insurance Claims, Compliance & Quality Assurance“Precision in Process. Excellence in Service. Integrity in Every Claim.”With hands-on experience in end-to-end claims processing, I ensure that every claim is assessed accurately, verified thoroughly, and adjudicated in compliance with industry standards — all while delivering a smooth, timely experience for clients and stakeholders.I collaborate closely with agents, carriers, insurance providers, and internal teams to gather critical details, resolve discrepancies, and maintain the highest level of service integrity. My role blends investigation, research, documentation verification, and coverage determination into a streamlined, quality-driven process.Core Competencies Claims Processing & Adjudication Documentation Verification & Compliance Investigation & Research Coverage Eligibility Determination Quality Assurance & Risk Mitigation Cross-Team & Client CommunicationDriven by a commitment to accuracy and fairness, I aim to not only resolve claims but also strengthen trust between clients and providers. Whether navigating complex cases or ensuring compliance, my focus is on delivering outcomes that are both efficient and reliable.
Education
B.N. College
Bachelor of Commerce (B.Com.)
2010 — 2012
Central Academy Sardarpura, Udaipur
10+2
2006 — 2009
J.R.N.V.U. Udaipur FMS
Master's degree
2014 — 2016
M.L.V.S.C
Master of Commerce
2013 — 2014
Skills
- Employee Relations
- Customer Support
- Outbound Calling
- Team Management
- Microsoft Office
- Team Leadership
- Client Handling
- Kpo
- Business Development
- Bussiness Management/Adminstration
- Marketing Communications
- Crm
- Human Resources
- Entertainment Services
- Administrative Assistants
- Administration
- Multiplexes
- Operations Management
- Bpo
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