Vikas Mattu

About Vikas Mattu

I am a seasoned IT professional with over 20 years of experience leading global teams and delivering complex infrastructure and cloud services across Manufacturing & BFSI domains. My core strengths lie in IT service delivery, P&L ownership, process automation, and client relationship management.I specialize in managing large-scale infrastructure and hybrid cloud environments, leading transformation initiatives, and driving cost optimization through technology. With a strong foundation in enterprise storage, on-prem distributed systems, automation, and cloud strategy, I’m passionate about aligning IT delivery with business value.My leadership style is based on trust, empathy, and measurable outcomes—ensuring client satisfaction and long-term success. Key Achievements:• Achieved 98%+ automation of critical client deliverables (OS patching, vulnerability remediation) by deploying Ansible playbooks across multiple projects in the manufacturing and airline industry, ensuring enhanced security, compliance, and operational efficiency.• Automation initiatives saved hours, allowing teams to focus on high-value strategic initiatives and innovation.• Implemented 88 Defect Prevention Programs (SIP) in on-prem environment, reducing 11,600 incidents per month across global infrastructure managed services. • Drove $500K+ in additional revenue by automating 60% of manual tasks and transitioning 35% of BAU resources to billable project work.• Improved service delivery by reducing backlog by 43%, contributing to $1M+ in new additionals project wins through strategic automation and process optimization.• Eliminated manual reporting by implementing automated AIOps dashboards, enhancing governance and decision-making in weekly/monthly leadership meetings as part of advanced delivery transformation.• Achieved 100% SLA compliance with zero penalties and maintained a 99% change success rate with zero failed changes month-over-month.

Experience

1. Associate Director - Hosting & Cloud Services

   Eli Lilly and Company

   Jul 2025 — Present · Hyderabad, IN

Education

• National Institute of Information Technology

  DNIIT

• Maharashtra State Board of Technical Education (MSBTE)

  Mechanical Engineering

• National Institute of Business Management (NIBM) Global

  Executive MBA, Information Technology

Skills

• Disaster Recovery
• Vmware Esx
• Cisco Technologies
• Hp Products
• Solaris
• IT Service Management
• Solution Architecture
• Netbackup
• Brocade
• Storage Area Networks
• Data Migration
• San
• Netapp
• Storage Area Network (San)
• Enterprise Architecture
• Pre-Sales
• Infrastructure
• Emc Storage
• Data Center
• Service Delivery
• Technical Support
• Vmware Infrastructure
• Servers
• Itil
• Cloud
• High Availability
• Storage
• Enterprise Storage
• Cluster
• Replication
• Nas
• Cloud Computing
• Hitachi Storage
• Virtualization
• IT Operations
• Hp
• Vmware