Vikas Malkari
Tech Mahindra | Retail Banker | IDFC - First Bank | Customer-centric approach | Credit Card Service Representative | AWS Certified | Ex-HDB Finance | Data Analytics | Excel | SQL | Banking Operations Specialist
- Role
- Customer Support Associate at Tech Mahindra
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vikas Malkari
About Me:Hi, I\'m Vikas Malkari — a dedicated banking professional with a strong foundation in data analytics and customer service, bringing a unique blend of expertise in credit operations, compliance, and data-driven decision-making. Currently pursuing an MBA, I am focused on expanding my capabilities in finance, analytics, and operations to drive meaningful business outcomes in dynamic, customer-centric environments. Operational Efficiency and Data-Driven Expertise:Specializing in credit card operations, loan processing, and regulatory compliance, I apply data analytics to streamline processes, optimize workflows, and enhance customer satisfaction. My use of CRM tools, Excel dashboards, and digital banking platforms has enabled proactive trend identification and efficient support delivery across banking functions. Certified Skills and Technical Proficiency:I am certified in both Power BI and Microsoft Excel, with hands-on experience in creating dashboards, building data models, and transforming raw data into actionable insights. Proficient in SQL, DAX, Power Query, and automation tools, I support performance reporting, KPI tracking, and continuous process improvement.🤝 Customer-Centric Service and Collaboration:Known for strong problem-solving and escalation handling, I excel in managing high-stakes customer interactions with precision and empathy. My ability to work effectively in rotational shifts and cross-functional teams contributes to consistent service delivery and operational resilience. Open to Work | Business & Data Analyst Aspirant:I am actively open to work and seeking opportunities as a Data Analyst or Business Analyst, where I can apply my skills in analytics, visualization, and process optimization. My goal is to drive value through data-backed strategies and customer-focused solutions in collaborative, results-driven environments.
Experience
Customer Support Associate
Sep 2025 — Present · Bengaluru, IN
Education
St. Joseph's Degree & PG College
Bachelor of Science
2019 — 2022
Dr.K.V.Subba Reddy Institute of Technology, Kurnool
Master of Business Administration - MBA
2023 — 2025
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