Vikas Malik
Service Delivery & Operations Leader | Managed Services & GCC Build | Transformation, Service Governance & Vendor Management
- Role
- SVP, Customer Operations at SES Satellites
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Vikas Malik
Senior leader with 30+ years of international experience across telecom, satellite services, and enterprise operations, with leadership roles spanning North America, Europe, Asia-Pacific, and Africa. Proven expertise in transforming operations, building global delivery centers, and managing large multi-partner ecosystems across complex telecom and IT environments.Recognized for driving operational excellence, scaling service organizations, and aligning technology execution with business strategy. I have led end-to-end transformation programs, built and stabilised global teams, and delivered enterprise and carrier-grade services in high-reliability environments.I work best at the intersection of strategy and execution, turning operational complexity into scalable, structured outcomes that drive business performance, customer satisfaction, and profitability.Areas of Leadership & Impact: Global service delivery & operations leadership Telecom and Satellite operations Global capability center (GCC) build and scale Transformation & operating model design Managed services & service governance Vendor management & contract negotiation Enterprise & carrier-grade service environments Capital & operating cost optimization
Experience
SVP, Customer Operations
Jul 2025 — Present · Washington, DC, US
Education
Convent of Jesus & Mary
10th, Class 10th
1978 — 1988
Skills
- Business Support System (Bss)
- Cdma
- Transmission
- Gsm
- Ss7
- Strategy
- 3g
- Managed Services
- Bss
- Integration
- Network Design
- Project Planning
- Code Division Multiple Access Method (Cdma)
- Gprs
- 2g
- Strategic Partnerships
- Telecommunications
- Outsourcing
- Vas
- Business Strategy
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