Vikas Mahendra
Driving Enterprise Change | Digital Transformation & CX Strategy | GenAI & AI Adoption | | Agile Program & Project Management | Innovation & Operational Excellence | Lean Six Sigma Black Belt
- Role
- Program Manager -capability Building and Digital Transformation at Siemens
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vikas Mahendra
I help organizations in enabling digital operating models, AI capabilities, and executing…
Experience
Program Manager -capability Building and Digital Transformation
Jul 2021 — Present · Mumbai, IN
Spearheading capability-building initiatives to drive digital transformation across the organisation.• Led persona-driven needs analysis and agile development for large transformation projects, creating roadmaps for stakeholder alignment and iterative learning portfolio delivery.• Empowering vertical sales teams to leverage Siemens Xcelerator use cases, enabling high-impact digital transformation sales pitches to CXOs in industries such as commercial buildings, healthcare & manufacturing• Driving project and program management and Digital Transformation (DX) portfolios, championing Agile methodologies to deliver transformative business outcomes.• Developed and managed program budget, sponsors\' buy-in and vendor partnerships, ensuring high-quality and smooth go-to-market execution.• Leveraged learning analytics to assess capability-building impact, driving refinements in training programs for continuous digital growth and cultivating an adaptive workforce.• Recognised for outstanding contributions, earning the Siemens Drona Award and becoming a CII Genesis 3.0 Transformative Program finalist.
Education
University of Lucknow
Bachelor of commerce
1993 — 1996
Indian School of Business
Specialization
2019 — 2020
Indian Institute of Management Bangalore
Specialization
2020 — 2020
University of Washington
Specialization
2020
Program Management: Enabling Value Driven Change
Professional Certificate : UMX, UMD, Project Management Institute (PMI)
2022 — 2022
IBM Data Analyst
IBM Data Analyst Professional Certificate
2021 — 2022
Agile Leadership Specialization
University of Colorado System
2021 — 2021
Google UX Design Professional Certificate
Google UX Design Professional Certificate
2021 — 2021
University of Virginia
Specialization
2020
University System of Maryland at Hagerstown
Specialization
2020 — 2020
Brightline Project Management Institute
Specialization
2020 — 2020
University of London
Specialization
2019 — 2020
Skills
- Team Management
- Customer Experience
- Customer Service Training
- Process Improvement
- Customer Retention
- Six Sigma
- Service Delivery
- Churn Analytics
- Vendor Management Strategy
- Pre-Sales
- Call Centers
- Business Development
- Customer Engagement Strategy
- Bpo
- Customer Communication
- Customer Analytics
- Management
- Analysis
- Performance Management
- Crm
- Services Marketing
- Business Process Improvement
- Strategy
- Customer Analysis
- Operational Risk Management
- Business Excellence
- Leadership
- Business Process
- Customer Satisfaction Research
- Black Belt
- Business Strategy
- Training
- Customer Satisfaction
- Business Continuity Planning
- Project Management
- Vendor Management
- Change Management
- Customer Lifecycle Management
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