Vikas Madane

About Vikas Madane

I am a dedicated Application Support Engineer at Wipro, specializing in project engineering with a strong background in MSSQL and operating systems. With expertise in documentation, troubleshooting, and a problem-solving approach, I thrive in understanding lower and production environments, ensuring seamless operations. My hands-on experience extends to managing servers and proficiently utilizing ServiceNow for efficient workflow management. I am committed to delivering reliable support and fostering collaborative solutions in dynamic environments.

Experience

1. Project Engineer

   Wipro

   Apr 2022 — Present · Pune, IN

   Incident Resolution: Resolved numerous incidents, improving system uptime and reliability. AccessManagement: Managed Access, Termination, and Access Review requests within SLA. Change Management:Created and handled Emergency Change Requests (ECRs) and monitored weekly server reboots, including performing sanity checks. Database Management: Executed database refreshes for QA, UAT, and Dev environments, ensuring proper execution of Pre and post-refresh scripts, and performed sanity checks on web and application services. Key Technologies : Investran Application Knowledge, Database Management ( MSSQL ), Documentation, Understanding of web & App servers, Troubleshooting and Problem-Solving. Operating Systems: Windows, Cloud: AWS, Ticketing Tools: Service Now, Other Tools : RDP, Atlassian Confluence, Active Directory ID.

Education

• NEW ENGLISH SCHOOL & JUNIOR COLLEGE HUMGAON

  SSC

  2009 — 2015

• Fergusson College

  HSC

  2015 — 2017

• Sinhgad College of Engineering

  Bachelor of Engineering

  2017 — 2021