Vikas M.
ServiceNow Infra Architect Manager @ Cognizant | Enhancing Customer Experience with ServiceNow
- Role
- Solutions Architect at Cognizant
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vikas M.
With over a decade of experience in IT service management, including years as Customer Service Manager at Cognizant, the focus is on optimizing processes and delivering seamless service transformations. Expertise includes ServiceNow, API management, and PingFederate, with a proven track record of enhancing ITSM modules such as Incident, Change, and Knowledge Management. At Cognizant, efforts center on developing client scripts, creating custom workflows, and managing deployments to support organizational goals. Ensuring compliance with service-level agreements, training team members, and collaborating on system integrations reflect a commitment to excellence. Certified in ServiceNow ITSM and Administration, contributions are grounded in innovation and a results-oriented approach to IT service delivery.
Experience
Solutions Architect
Apr 2024 — Present
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