Vikas Kumar Roy

About Vikas Kumar Roy

About Me. I am a results-driven professional with 3 years of diverse experience…

Experience

1. Business Analyst

   Tata Consultancy Services

   Jul 2022 — Present · Kolkata, IN

   Facilitated Agile ceremonies such as sprint planning, backlog refinement, and release planning to ensure clear understanding of tasks among team members; enhanced backlog structure and clarity, leading to a 20% Q-O-Q increase in team efficiency and delivery pace.Led an agile team of 8, delivering product enhancements that improved customer experience and drove a 12% Y-O-Y growth in user base.Managed product feature rollout plans in collaboration with engineering and implementation teams to ensure on-time delivery aligned with stakeholder and user expectations. This resulted in a 30% reduction in customer churn and a 15% decrease in turnaround time, significantly enhancing the customer experience.Conducted in-depth analysis of CSAT data and systematically reviewed customer feedback to identify key improvement areas. Collaborated with cross-functional teams to implement innovative solutions, resulting in a Net Promoter Score NPS exceeding 85% and a Customer Satisfaction Score CSAT of 96%.Spearheaded a data privacy compliance initiative that led to a 70% improvement across 21 products within a year. Enabled a shift in project team culture by conducting strategic process improvements, facilitating knowledge-sharing sessions, and training over 300+ associates on privacy best practices.Applied business and data analysis techniques to support product decision-making, optimize operational processes, and ensure alignment with regulatory requirements—particularly in privacy compliance—resulting in a 45% reduction in privacy risk.Streamlined data lineage in a SQL database and automated data purging, leading to a 40% reduction in cloud storage costs.Lead and mentor the development team in assessing skill levels, identifying competency gaps, and implementing strategies for continuous improvement