Vikas Kumar Garg
WFM Analyst - Scheduling & Planning at Concentrix | EX-TechM | EX-Cyient
- Role
- Wfm Analyst - Scheduling & Planning at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vikas Kumar Garg
Experienced WFM Senior Associate with a demonstrated history of working in the information technology and services industry. Skilled in Scheduling, Forecasting, IEX, Erlang to manage the manpower based upon requirements.
Experience
Wfm Analyst - Scheduling & Planning
Aug 2022 — Present · Gurugram, IN
Lead monthly & weekly workforce scheduling ensuring optimal staffing.• Develop and analyze staffing models to provide actionable insights.• Optimize off-phone activities (training, coaching, meetings).• Publish monthly call volume forecasts aligned with client requirements.• Collaborate with operations & cross-functional teams to improve delivery outcomes.• Monitor workload trends and recommend adjustments to meet SLAs.
Education
Macro Analytics Technologies Pvt Ltd
Analyst
2018 — 2018
Symbiosis Centre for Management Studies- Pune
PG Diploma, Information Technology
2014 — 2016
NIIT
Diploma, Computer Software Engineering
2009 — 2012
Shri Rama Bharti Public School
12, Commerce
2006 — 2008
School Of Open Learning
Bachelor’s Degree, Business/Commerce, General
2008 — 2012
Skills
- Hlookups
- Oracle
- Vlookup
- Plsql
- Pl/Sql
- Gis
- Databases
- Ms Excel Pivot Tables
- Analytical Skills
- Data Management
- Sql
- Database Design
- Oracle Sql Developer
- Data Analysis
- C#
- Management
- Team Management
- Microsoft Office
- Microsoft Sql Server
- Microsoft Excel
- Html
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.