Vikas Kumar Chaturvedi

About Vikas Kumar Chaturvedi

I have extensive experience in fleet operations, logistics, administration, and sales. Currently, as a Senior Executive at ETO Motors, I have managed EV fleet operations, vehicle deployment, and process optimization. Prior roles include Assistant Manager at Envesttville, where I managed client relationships and real estate transactions, and MIS Executive at MoEVing, focusing on data management and reporting for fleet operations. Additionally, I have experience in logistics coordination at Ecom Express and DTDC, as well as security operations at Celebi Airport Services. Earlier, I held administrative roles at JM International School, Infomax, and Delhi Institute of Fire Engineering, where I handled operations, procurement, and data management.

Experience

1. Shift Incharge

   bigbasket

   Nov 2024 — Present · Gurugram, IN

   Shift Operations ManagementSupervised end-to-end store operations during the assigned shift, ensuring adherence to company protocols and SOPs.Coordinated with store teams to maintain a seamless workflow across inventory handling, order processing, and deliveries.Conducted pre-shift briefings to align team members with daily targets and priorities.Inventory ControlMonitored inventory levels and ensured timely stocking of high-demand products during shifts.Conducted spot checks and reconciled inventory discrepancies to maintain accurate records.Reduced stock wastage through efficient handling and implementation of FIFO (First-In-First-Out) practices.Team Supervision and ProductivityLed a team of store associates and delivery personnel, assigning tasks and monitoring performance during the shift.Trained team members in order picking, packing, and customer service to maintain quality standards.Resolved staff queries and addressed operational challenges promptly to minimize downtime.Customer Order FulfillmentEnsured accurate and timely preparation of customer orders, minimizing errors in packing and dispatch.Monitored delivery schedules and worked with logistics teams to optimize routes and reduce delays.Handled escalations related to orders, ensuring customer satisfaction and retention.Compliance and SafetyMaintained a safe and clean work environment by enforcing hygiene and safety standards.Conducted regular inspections to ensure compliance with company policies and local regulations.Managed shift-wise reporting, ensuring timely submission of operational updates and incident reports.Revenue and Cost OversightMonitored sales performance and assisted in meeting daily revenue targets.Implemented cost-saving measures during the shift, such as reducing resource wastage and optimizing staff allocation.Ensured cash and digital transaction reconciliations at the end of each shift.

Education

• Bharath Institute of Higher Education and Research

  Bachelor of Arts - BA, Art/Art Studies, General

  2007 — 2010

• Shoolini University

  Master of Business Administration - MBA, Operations Management and Supervision