Vikas Kumar Ahirwar
Real Time Analyst | WFM Analyst | MIS Analyst | Reporting Analyst | Data Analyst
- Role
- Real Time Analyst at Etech Global Services
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Vikas Kumar Ahirwar
As an accomplished professional in Workforce Management, I specialized in leveraging…
Experience
Real Time Analyst
Jun 2025 — Present · Vadodara, IN
A Real-time Analyst plays a crucial role in the smooth and efficient operation of contact centers and other dynamic environments. Their primary responsibility is to monitor real-time performance metrics and ensure that service levels are met, and resources are optimized.Role & Responsibilities-#Real-time Monitoring#Performance Management#Adherence Management:#Issue Identification & Resolution#Intraday Management#Data Analysis & Reporting#Process Improvement#Emergency Response
Education
Jawahar Navodaya Vidyalaya - JNV
High School Diploma
Dr. Harisingh Gour University (Sagar University)
Bachelor of Arts - BA, Economics
2013 — 2016
Jawahar Navodaya Vidyalaya
Higher Secondary , Humanities/Humanistic Studies
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