Vikas Kumar
Principal Consultant / Program Manager | Digital Supply Chain | Digital Transformation Leader | Consumer, Retail, and Logistics Industry | Market Leader | Client Advisor
- Role
- Principal Consultant Program Manager Digital Supply Chain & Transformation Leader at Infosys
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Vikas Kumar
Dynamic and results-driven Principal Consultant and Program Manager with a proven track record of leading strategic IT initiatives that drive business transformation for omni-channel retailers. Recognized as a market leader in Digital Supply Chain solutions, with deep expertise across the Consumer, Retail, and Logistics sectors.Currently spearheading the growth of the Digital Supply Chain practice of Infosys in North America, with responsibilities spanning pre-sales, account mining, client engagement, and delivery oversight across multiple high-value accounts. Adept at orchestrating complex, global programs with cross-functional teams to deliver scalable, high-impact solutions.Known for combining domain depth with delivery excellence, ensuring seamless operations and measurable business outcomes.Core Competencies-Domain Expertise: Specialized in Supply Chain Management, with a focus on Order Management, Inventory Optimization, and Fulfillment Strategies-Strategic Solutioning: Skilled in analyzing business needs, defining future-state roadmaps, and designing scalable solutions for omni-channel environments-Omni-Channel Enablement: Delivered solutions for Distributed Order Management, Inventory Visibility & Promising, Store Fulfillment, and Enhanced Customer Experience-Leadership & Delivery Excellence: Proven ability to lead geographically distributed, multi-vendor teams across time zones, ensuring quality and agility-Operational Planning: Expert in organizing production support and rollout strategies for seamless business continuity and transformation.
Experience
Principal Consultant Program Manager Digital Supply Chain & Transformation Leader
Nov 2022 — Present · Bellevue, WA, US
Market leader driving the growth of Infosys’ Digital Supply Chain practice across North America, with a focus on strategic transformation for Consumer, Retail, and Logistics clients. Responsible for pre-sales, account mining, and delivery oversight across multiple high-value engagements.Since 2023, I’ve been partnering with a premium luxury retailer to manage its global Order Management System (OMS) platform, leading multiple transformation programs. As a client solution advisor and innovation lead, I support operational, tactical, and strategic initiatives aimed at continuous improvement and platform modernization.I lead high-performing, geographically distributed teams to ensure seamless day-to-day operations and successful execution of complex initiatives. A key focus has been driving continuous improvement in incident and problem management processes — enhancing platform stability, reducing resolution times, and improving overall service quality.Key Programs & Achievements-Led upgrade of Sterling OMS to v10 and migration to cloud infrastructure-Delivered new eCommerce integrations with OMS across Korea, EU, UK, and US markets-Supported migration of Warehouse Management System (WMS) to Manhattan Active WMS-Driving a global multi-country ERP & OMS modernization initiative-Strengthened incident and problem management practices for improved operational resilience
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
B.E., Information Tecnology
2000 — 2004
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