Vikas Kumar
CSM Manager at Keka HR | HR-Tech | B2B SaaS | Driving Customer Success & Growth
- Role
- Customer Success Manager at Keka HR
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vikas Kumar
Dynamic Customer Success Manager with proven expertise in managing and growing accounts of 50+ strategic clients within the SaaS HRMS sector. Spearheaded process improvements that elevated client retention to 98% and boosted customer satisfaction by 97%, driving sustainable revenue growth through targeted cross-sell and upsell strategies.Specializes in aligning SaaS HRMS product capabilities with customer workforce management needs, ensuring seamless adoption and maximizing product utilization. Adept at understanding complex client environments—from recruitment to payroll and performance management—and translating those insights into tailored solutions that improve HR operations and employee engagement.Experienced in collaborating with cross-functional teams including product, sales, and support to deliver continuous innovation and customer-centric enhancements. Excels at navigating fast-paced SaaS ecosystems, balancing analytical insights with strong relationship management to deliver exceptional value, foster long-term partnerships, and drive scalable business outcomes.
Experience
Customer Success Manager
Dec 2025 — Present
Education
SGT UNIVERSITY
Master of Business Administration - MBA, HR AND MARKETING
2019 — 2023
SGT UNIVERSITY
Bachelor of Business Administration - BBA, Human Resources Management and Services
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