Vikas Kumar
IT Support Specialist | Network & Cybersecurity Enthusiast | Desktop Support | CCNA Certified
- Role
- IT Support Executive at Quess Corp Limited
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Vikas Kumar
I am an experienced IT Support Specialist with a strong background in networking…
Experience
IT Support Executive
May 2025 — Present · New Delhi, IN
Deputed to Jio at The Oberoi, New Delhi- Troubleshooting and resolving hardware and software issues related to laptops, desktops, and peripherals- Installation, configuration, and maintenance of end-user devices and network equipment- Handling Active Directory tasks like user creation, password reset, and group management- Managing Outlook configuration and email-related issues- Configuring and troubleshooting network devices including switches, routers, and access points- Providing Wi-Fi support for staff and guests, including captive portal and password configurations- Supporting firewall policies and basic troubleshooting (Fortinet, pfSense)- Handling hotel-specific technical tasks like IPTV setup, smart TVs, STBs (Jio STB), Netflix logins, and guest entertainment systems- Configuring and maintaining printers, scanners, and biometric systems- Responsible for IT inventory management, tagging, tracking, and hardware replacement- Using tools like Putty, CMD, Wireshark, and TeamViewer for diagnostics and remote troubleshooting- Supporting antivirus deployment and maintenance (QuickHeal, Windows Defender)- Keeping detailed logs and reports using internal ticketing systems- Assisted during hotel events, conferences, and VIP support to ensure uninterrupted IT services- Maintained strong professional relationships with staff and received consistent appreciation for prompt support and positive attitude.
Education
Delhi University
Bachelor of Arts - BA
JNtech Networks noida
CCNA Router & Switch, Information Technology
Indira Gandhi National Open University
Master's degree, Political science
Aptron institution pvt ltd
CCNA Routing & Switching , Certification
Rajokari institute of technology
Diploma, Computer/Information Technology Administration and Management
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