Vikas Karhana
Omni Sport Leader CRM Referent at Cyberhub Decathlon.
- Role
- Omni Sport Leader at Decathlon
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Vikas Karhana
Passionate Omni Sport Leader at Decathlon with a clear focus on the Elevating Customer…
Experience
Omni Sport Leader
Nov 2023 — Present
As an Omni business leader, I prioritize delivering a seamless customer experience across all channels. I engage customers warmly, catering to their needs with a smile. Utilizing omnichannel mediums, I offer products and services that meet their requirements, whether they\'re in-store or online. Staying updated on Decathlon\'s offerings ensures I provide the best options to customers. Safety of both customers and teammates is paramount, from product handling to data protection. I forecast business based on seasonality and trends, maintaining optimal stock levels. Through experiential layouts and visual merchandising, I enhance the shopping experience.
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