Vikas Kapoor
Business Vision & Development| Process Transformation| Project/Operation/Solution Management| P&L Management| Client Service Delivery| Capability Building|
- Role
- Director at HCLTech
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
About Vikas Kapoor
I don’t just manage processes; I architect the future of how they work. With over 23…
Experience
Director
Dec 2024 — Present
Education
Symbiosis University, Pune
PGDBA
2010 — 2011
United business Institute
International Executive MBA (PMP)
2011 — 2012
Skills
- Customer Service
- Customer Satisfaction
- Operations Management
- Team Leadership
- Team Management
- Process Improvement
- Performance Improvement
- Performance Management
- Service Delivery
- Management
- Telecommunications
- Pmp
- Leadership
- Business Process Improvement
- Bpo
- Collections
- Client Representation
- Project Management
- People Development
- Outsourcing
- Customer Experience
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