Vikas Joshua
ITIL 4 Managing Professional, SIAM, ITIL Expert, Prince 2, Cobit 5, ServiceNow(ITSM|SPM|ITOM|CSM|HRSD|GRC|ITAM|)
- Role
- Business Architect Agm at HCLTech
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Vikas Joshua
PAL i, ITIL 4 MP, SIAM, ITIL Expert, Prince2 & COBIT5 certified professional with 19+ years of Experience in IT Service Delivery, Project Management, IT Governance, IT Operations & IT Infrastructure Management, Process Consulting and ServiceNow Functional ConsultingAdvisory/consultant for IT Service management, Project management and Governance for international clients.Supported major Clients from IT, Banking, Healthcare, FMCG, Customs, Aviation, Insurance, Petroleum, Telecom, Print media environment.Continual improvement by gap analysis for enhanced Quality of Projects and delivery assignments based on best practices.Adept in analyzing business requirements encompassing information system / infrastructure needs, evaluating end-user requirementsHands on leader, result oriented, focused professional and sound decision maker with effective communication, relationship management, negotiations and persuasions skills.During my tenure I got the opportunity to work as Tech support Engineer – Service Desk SME, Incident/Problem/Change Manager, Process Trainer, Delivery Manager, Project Manager, Transition Manager, Process Consultant, ServiceNow Functional Consultant and Solution Manager
Experience
Business Architect Agm
Sep 2025 — Present
Education
Peoplecert
ITIL 4 Managing Professional, IT Service Management
2019
APMG International
Prince2 Foundation & Prince2 Practitioner, Project Management
Peoplecert
ITIL 4 Foundation, IT Service Management
2019
EXIN
ITIL v3 Expert, IT Service Management
APMG International
COBIT 5 Foundation & Implementation, IT Governance
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