Vikas Gupta
Vice President - Global Delivery and Solutions Head - Intelligent Automation(AI/ML/Gen AI/Agentic AI) and Call Centre Transformation at Hexaware Technologies
- Role
- Vice President Ii at Hexaware Technologies
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vikas Gupta
Current Role: Vice President – Global Head - Intelligent Automation & Call Centre Transformation.• Previous Role: Delivery Head (IBU Head) at Tech Mahindra Ltd for 8.5 years, managed the Global Platform unit and reported to the SVP.• Pre-Sales Support: Experienced in solution design, assessment, architecture, and smart automation delivery.• AI/GenAI/ML/RPA Expertise: Leading automation programs across verticals.• Achievements: Improved productivity through various Automation technologies. Delivered large-scale programs in banking, finance, healthcare, and telecom.• Team Leadership: Built high-performing teams, fostering collaboration and consensus-building.• Delivery Management: Expert in managing offshore/onshore delivery, P&L responsibilities, and project and quality management.• Awards: Best IBU Head (2016), Best Vertical Solution of the Year (2016) at Tech Mahindra; Go-Getter Award (2018) at Hexaware Technologies Ltd Specialties: Delivery/Program Management
Experience
Vice President Ii
Jan 2024 — Present · Navi Mumbai, IN
Education
Savitribai Phule Pune University
BE, Electronics
1988 — 1993
Skills
- Pre-Sales
- Pmo
- Pmp
- Onsite Management
- Agile Methodologies
- People Management
- Management
- Project Delivery
- Software Development Life Cycle (Sdlc)
- Integration
- Machine Learning
- Telecommunications
- Artificial Intelligence
- Agile Project Management
- Project Governance
- Offshoring
- Project Management
- Delivery Management
- Service Delivery
- Global Delivery
- Sdlc
- IT Strategy
- Solution Architecture
- Vendor Management
- Enterprise Architecture
- Requirements Analysis
- Stakeholder Management
- Program Management
- Team Leadership
- Account Management
- Software Project Management
- Resource Management
- Rpa
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