Vikas Goyal
Sr Support Engineer | Technical Program Manager | AWS | GenAI | Led 50% MTTR Cuts | Amazon | Tech Lead | Change Management | Incident Management
- Role
- Support Engineer at Amazon
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vikas Goyal
Tech Lead with 12+ years driving cross-functional programs in cloud infrastructure, AI/ML solutions, and payments systems at Amazon. Excel at orchestrating complex dependencies, reducing MTTR by 50% via incident orchestration and automation, and leading 8-member teams to deliver scalable AWS migrations (e.g, Netscaler to Tardigrade, Graviton pipelines). Proven in strategic roadmapping, stakeholder alignment, and GenAI innovations like resume screening platforms and financial advisory tools, targeting high-impact TPM roles in tech.
Experience
Support Engineer
Sep 2021 — Present · Gurugram, IN
Education
Maharishi Markendeshwar Engineering College, Mullana, Ambala, Kurukshetra University
Engineer's Degree, Engineering in ECE
2004 — 2008
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