Vikas Gharawala
Customer Success Manager - EPC Tech || ex Fynd
- Role
- Customer Success Manager at Epc Tech Private Limited
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vikas Gharawala
Customer Success and Operations Manager with 7+ years of total experience of which 5+…
Experience
Customer Success Manager
Nov 2023 — Present · Mumbai, IN
Analyzed customer data to improve experiences and reduce churn.2. Conducted product demonstrations and improved onboarding processes.3. Enhanced communication materials and support documentation.5. Acted as a liaison between clients and internal teams, resolving issues promptly.6. Led the customer service team, handling and resolving customer requests.7. Supported product development with customer insights.8. Integrated Zoho Desk and Zoho CRM to streamline customer service operations
Education
Thakur college of science and commerce
Bachelor's degree
2010 — 2015
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