Vikas Duklan
General Manager Operations I Food SME II Start Up Enthusiastic II Luxury Hotelier & Retail II Business Intelligence II Ex Foodhall , Zolo Stays, Stanza Living, Oyo , ITC HOTELS, Hospitality
- Role
- General Manager Operations at ELIVAAS
- Location
- North Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Vikas Duklan
Result oriented, passionate and innovative hospitality professional with proven managerial skills in food and beverage operations. Excellent communication skills with an ability to establish sustainable and rewarding relationships with clients, staff and all stakeholders. Dedicated and technically skilled business professional with versatile administrative skills developed through experience. Efficient in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.
Experience
General Manager Operations
Dec 2024 — Present · Gurugram, IN
The GM – Operations is responsible for end-to-end operational excellence across Elivaas Villas,Resorts & Hotels ensuring consistent luxury guest experiences, high-performing teams—while protecting asset value and brand standards.1. Guest Experience & Service ExcellenceEnsure standardized luxury service delivery across all villas while allowing for local customization.Drive guest feedback management,Upsell experiences 2. Villa Operations ManagementEnsure SOP adherence, audits, and continuous improvement.3. Food & Beverage OperationsOwn menu planning, food quality, hygiene, and cost control across villas.Track and optimize per-person food cost, wastage, and vendor pricing.Implement standardized meal plans,and à la carte offerings.Ensure compliance with FSSAI, safety, and hygiene standards.4. Cost Control & ProfitabilityOwn villa-level P&L performance in collaboration with Finance.Control operational costs including:Food cost & wastageManpower deploymentUtilities & consumablesVendor contractsImplement productivity benchmarks and cost dashboards.5. Team Leadership & Capability BuildingLead and mentor cluster managers, villa managers, chefs, housekeeping heads.Build a performance-driven culture with clear KPIs and accountability.Drive hiring, onboarding, training, and retention of operational talent.Act as the culture carrier for Elivaas’ service philosophy.6. Asset Management & MaintenanceEnsure villas are maintained to luxury and safety standards.Manage AMC contracts and capex planning with Asset & Finance teams.7. Vendor & Partner ManagementFinalize and manage vendors for:Food suppliesMaintenance & servicesDevelop preferred vendor ecosystems for scale efficiency.8. Compliance, Safety & Risk ManagementEnsure compliance with:Local regulationsDrive emergency preparedness, incident reporting, and corrective action.Minimize operational, reputational, and guest-related risks.9.Design and roll out scalable SOPs for new villa launches.
Education
Delhi University
B.COM, Business/Commerce, General
2005 — 2010
Dr Ambedkar Institute of Hotel Management Chandigarh
Hotel Management, Hotel/Motel Administration/Management
2006 — 2009
ITC HMI
Management Trainee , Advanced Hotel Management
2014 — 2015
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.