Vikas Dewangan

About Vikas Dewangan

Experienced IT Infrastructure Specialist with a strong command of Azure Active Directory (Azure AD), Microsoft Entra ID, Microsoft Intune, Active Directory, DNS, DHCP, AD Certificate Services (ADCS), Entrust Certificate Management, and RSA Authentication. I thrive in complex enterprise environments, delivering secure, scalable, and user-centric solutions that align with business goals.My core strengths include: User account lifecycle management Automation & certificate-based authentication End-user support & troubleshooting Networking (TCP/IP, DNS), cloud (Azure, Office 365), and virtualizationWith a precision-driven mindset and a proactive approach, I consistently resolve technical challenges, enhance operational efficiency, and uphold the highest standards of compliance, security, and service continuity.Passionate about driving IT excellence and empowering organizations through resilient infrastructure and seamless user experiences.

Experience

1. Desktop Support Engineer L2

   Teamlease Digital

   Aug 2025 — Present · Raigarh, IN

   Manage Active Directory for account provisioning, group policies, password policies, and access management.Provide Tier 1 & Tier 2 support in a hybrid environment for Windows and Microsoft 365 platforms.Administer Microsoft 365 services: Exchange Online, SharePoint Online, Teams, and OneDrive.Support RSA Multi-Factor Authentication (MFA) and Conditional Access to secure corporate identities.Configure and manage DNS, DHCP, VPN, and static routing to ensure reliable network services.Use Intune/Microsoft Endpoint Manager or SCCM for mobile device management (MDM), application deployment, and compliance policies.Troubleshoot and resolve issues related to printers, network drives, and domain-joined systems.Collaborate with global IT teams to support ticketing workflows and resolve incidents using Matrix42 and ServiceNow.Support onboarding/offboarding processes including asset setup, email configuration, and access rights assignment.Document SOPs, technical workflows, and knowledge base articles to standardize support operations.Participate in internal IT audits, ensuring compliance with corporate security standards and ISO policies.Technical Skills:Windows server Group Policy ManagementPrint Server & File Server Management Identity & SecurityActive Directory (AD)Microsoft Entra ID (Azure AD)Conditional Access, MFA, RBAC, RSAMicrosoft Defender for Endpoint Cloud PlatformsMicrosoft 365 Admin CenterExchange Online, SharePoint, TeamsAzure AD Connect & Hybrid IdentityOneDrive for Business Networking & ConnectivityTCP/IP, DNS, DHCP, VPNVLAN, Firewall Rules (Basic)Static/Dynamic IP Configurations Tools & AutomationPowerShell & Batch ScriptingTask Scheduler, Logon ScriptsDrive Snapshot, Windows BackupMicrosoft Intune / Endpoint Manager Monitoring & SupportMatrix42, and CheckMkLogmein rescue, Remote Desktop, TeamViewer, Any Desk or SSCM remote control

Education

• Indira Kala Sangeet Vishwavidyalaya (IKSV), Khairagarh

  Master of Arts - MA, Indian Classical Music

• Indira Kala Sangeet Vishwavidyalaya (IKSV), Khairagarh

  Bachelor of Arts - BA, Indian Classical Music

• Jetking Cyber City Gurgaon Haryana

  Jetking Certified Ethical Hacking Professional, Computer and Information Systems Security/Information Assurance

• Indian Institute of Technology, Guwahati

  Advanced Certification Cyber Security, Advanced Certification Cyber Security

• Jetking Cyber City Gurugram Haryana

  DIPLOMA IN NETWORK ADMINISTRATION, Computer/Information Technology Administration and Management