Vikas Chaudhary
Manager - Service @Supreme | Ex Fenesta | Ex Livspace | Ex Shark Shopfits Pvt Ltd
- Role
- Service Manager at The Supreme Industries Ltd
- Location
- Kanpur, UP, IN
- LinkedIn followers
- 500 followers
About Vikas Chaudhary
With a strong foundation in mechanical engineering from GLA University and advanced…
Experience
Service Manager
Jul 2025 — Present · Kanpur Nagar, IN
Service Infrastructure (SSFI Onboarding & Readiness) • Ensure smooth onboarding of new dealers / service partners (SSFI). • Verify availability of tools, resources, and digital platforms for service. • Establish regional service support infrastructure (manpower, spare parts, logistics). • Maintain database of service partners with performance tracking.2. Service Process Standardization • Develop and implement standardized service processes to ensure uniformity across all regions. • Define KPIs for service resolution time, response rate, and quality. • Coordinate with regional teams for consistent execution.3. Complaint Management • Design and maintain a robust complaint registration & resolution system. • Ensure complaints are tracked digitally with defined SLAs. • Regularly analyze complaint trends and take preventive actions. • Build escalation matrix for critical issues.4. Audit Points & Audit Process • Define audit checklists for service centers, installations, and technician performance. • Conduct monthly and quarterly audits to assess compliance with SOPs. • Share audit reports with corrective & preventive action (CAPA) plans. • Drive continuous improvement culture within the service team.5. Complaint Automation & Site Assignment • Implement automation tools for complaint logging, allocation, and closure. • Integrate site handover with installation teams through digital platforms. Handover Process • Standardize handover documentation from project execution/installation teams to service teams. • Define timelines and responsibility matrix for smooth customer handover. port contacts.7. Warranty Card Generation Process • Develop and implement a digital warranty card system (QR code / App based). • Ensure warranty registration is linked with product serial numbers and customer details. • Educate dealers, installers, and customers about warranty process.
Education
GLA University
Bachelor of Technology (B.Tech.), Mechanical Engineering
Indian Institute of Management Visakhapatnam
New Product Development and Marketing Strategy
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