Vikas Chadha
Senior Manager Information Technology Operations @SITA
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WORK HISTORY
Senior Manager Information Technology Operations @SITA
Montreal, QC, CA
Led the expansion of SITA’s global NOCs, hiring and training new team members, and refocused the team towards newer technologies like Private and Public Cloud.• Collaborated with global operational centers to offshore workstreams and create bandwidth.• Planned and executed the expansion of SITA’s global NOCs, hiring and training new team members.• Focused on ISO27001:2022 and PCI certification, while exploring AI-driven automation and data analytics.
EDUCATION
Concordia University
GDBA
Pune University
Bachelor of Engineering (B.Eng.), Electrical and Electronics Engineering
ABOUT VIKAS CHADHA
At the helm of IT operations at SITA, my focus is on leading our teams to deliver exceptional service, ensuring adherence to strict SLAs and enhancing customer satisfaction. With competencies in infrastructure projects, CRM, and IT service management, the journey from Manager to Senior Manager has been marked by a steadfast commitment to operational excellence and team development.The heart of my role lies in fostering collaboration across global teams, driving the integration of technological innovations into our service offerings, and maintaining high customer satisfaction levels. Our achievements are a testament to our collective effort in scaling complex projects and embracing emerging technologies to meet and exceed business expectations.Demonstrated success in identifying latent capacities and leveraging them to successfully deliver complex projects on a global scale. Acumen of identifying emerging technologies and prepare in advance to translate opportunities into business success.Working closely with the leadership teams to translate their business vision into tangible results.
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