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Vikas Buttan

Insure-tech/B2B - POS/B2C Sales Leader/OEM/Retail/Sales & Service tools Automation (CRMs/LMS/IVR)/Process Engineering/Profit-Centre Set-ups

Role
Operations Manager at Conneqt Business Solutions
Location
New Delhi, DL, IN
LinkedIn followers
500 followers
OperationsView LinkedIn profile

About Vikas Buttan

Experienced Sales Professional in BFSI industry with a demonstrated results in B2C & B2B segments. Skilled in Operations Management, Customer & Business Partner Lifecycle Management, Service-Level Agreements (SLA), and Customer Relationship Management (CRM), OEM Program & Tech accume. Strong administrative professional with a Master of Business Administration (MBA) focused in Sales & Marketing.

Experience

  1. Operations Manager

    Conneqt Business Solutions

    Present

Education

  • Mount Carmel School

    Senior Secondary Education, Humanities/Humanistic Studies

    1984 — 1996

  • Institute of Management Studies (IMS) Ghaziabad - Business School

    Master of Business Administration, Human Resources Development (Major Subject) and Sales and Marketing

    2001 — 2004

  • Delhi University

    Bachelor of Humanities

  • Delhi University

    Bachelor of Arts (B.A.)

    1997 — 2000

Skills

  • Call Center
  • Bpo
  • Management
  • Team Management
  • Gsm
  • Training
  • Customer Satisfaction
  • Managed Services
  • Vas
  • Call Centers
  • Business Development
  • Contact Centers
  • Partner Management
  • Outsourcing
  • Ivr
  • Channel
  • Operations Management
  • Customer Experience
  • Vendor Management
  • Mobile Devices
  • Transition Management
  • Service Delivery
  • Customer Relationship Management (Crm)
  • Telecommunications
  • Pre-Sales
  • Performance Management
  • Crm
  • Channel Partners
  • Customer Lifecycle Management
  • Leadership
  • Sla
  • Mis
  • Employee Engagement
  • Workforce Management
  • Key Account Management
  • Customer Retention

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