Vikas Batra
Senior Business Leader Customer Experience & Service Strategy @Merino Group
Gurugram, HR, IN
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2025 — Present
Senior Business Leader Customer Experience & Service Strategy @Merino Group
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Customer Experience Management | Service Strategy | Operational Excellence | Revenue Growth |Key Account Management | Partner Ecosystem | Team Leadership
EDUCATION
1998 — 2002
N.C. College of Engineering from kurukshe
Bachelor of Technology (B.Tech.), Mechanical Engineering
2014 — 2016
Management Development Institute, Gurgaon
Master of Business Administration (MBA), Marketing & strategy
1996 — 1998
DAV public school faridabad
Non Medical
2014 — 2016
Management Development Institute, Gurgaon
Master of Business Administration (MBA), Marketing & Strategy
SKILLS
Business DevelopmentBusiness StrategyTechanical Trouble ShootingAfter Matket Event MamNew Business DevelopmentTeam ManagementCross-Functional Team LeadershipNegotiationContract NegotiationProject ManagementKey Account Management
ABOUT VIKAS BATRA
Customer Experience enhancement through operational excellence and strategic planning
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