Vikas Batra
Senior business leader with 23+ years of experience driving customer experience, operational excellence, and service transformation across Building Solutions, HVAC, and Consumer Electronics industries.
- Role
- Senior Business Leader Customer Experience & Service Strategy at Merino Group
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vikas Batra
Customer Experience enhancement through operational excellence and strategic planning
Experience
Senior Business Leader Customer Experience & Service Strategy
Jan 2025 — Present
Customer Experience Management | Service Strategy | Operational Excellence | Revenue Growth |Key Account Management | Partner Ecosystem | Team Leadership
Education
N.C. College of Engineering from kurukshe
Bachelor of Technology (B.Tech.), Mechanical Engineering
1998 — 2002
Management Development Institute, Gurgaon
Master of Business Administration (MBA), Marketing & strategy
2014 — 2016
DAV public school faridabad
Non Medical
1996 — 1998
Management Development Institute, Gurgaon
Master of Business Administration (MBA), Marketing & Strategy
2014 — 2016
Skills
- Business Development
- Business Strategy
- Techanical Trouble Shooting
- After Matket Event Mam
- New Business Development
- Team Management
- Cross-Functional Team Leadership
- Negotiation
- Contract Negotiation
- Project Management
- Key Account Management
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