Vikalp Pandey

About Vikalp Pandey

Hi! I\'m Vikalp Pandey, currently pursuing my MCA from Lovely Professional University, with a strong passion for cybersecurity, ethical hacking, and problem-solving.I have actively participated in multiple technical and cultural events at LPU as an event coordinator and team leader, which has helped me strengthen my organizational, leadership, and communication skills.My core interests lie in network security, Linux, ethical hacking, and secure systems development. I’m continuously upskilling through online courses, practical labs, and hands-on projects to stay updated with evolving cybersecurity trends.Career Goal: To become a cybersecurity expert in the government sector and contribute to safeguarding digital infrastructure and public data.I am always open to learning, collaboration, and meaningful opportunities that allow me to grow and make an impact.

Experience

1. Junior Engineer Technical Support

   iEnergizer

   Dec 2025 — Present · Noida, IN

   Provide technical support and troubleshooting assistance to customers across multiple platforms.• Diagnose and resolve hardware, software, and network-related issues efficiently.• Ensure adherence to service-level agreements (SLAs) while maintaining high customer satisfaction.• Collaborate with internal teams to escalate and resolve complex technical problems.• Continuously improve technical knowledge and communication skills through hands-on experience.

Education

• Army Public School (APS)

  Class 10, With All Compulsory Subjects

• Army Public School (APS)

  Class 12th, Arts With Computer Science

• Lovely Professional University

  Master of Computer Applications - MCA

• School of Computer Applications, LPU

  BCA, Computer Systems Networking and Telecommunications