Vikaash V.
Stock Investor and Trader @Nse India
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WORK HISTORY
Stock Investor and Trader @Nse India
New Delhi, IN
EDUCATION
Jagan Institute Of Management Studies(JIMS Rohini)
BCA, Computer Programming, Specific Applications
ABOUT VIKAASH V.
Making IT Work—Seamlessly and ReliablyWith over 8 years of hands-on experience in IT support and network administration, I’ve built my career around one principle: solve problems before they impact people. From configuring systems and optimizing networks to leading issue resolution and ensuring business continuity, I’ve consistently delivered outcomes that matter.At Dell, I transitioned from Support Engineer to Senior Support Engineer, leading key deployments and troubleshooting initiatives. I’ve handled over 50+ software implementations and routinely resolved 90%+ of technical issues—while maintaining customer satisfaction ratings north of 95%. A major highlight? Driving a network optimization initiative that cut recurring connectivity failures by 30%, directly improving business performance.Before Dell, I worked with Convergys and HCL Technologies, sharpening my edge in customer-focused support. At Convergys, I was the go-to person for application maintenance and defect resolution, managing high volumes of voice and chat-based support while keeping efficiency and empathy at the forefront. At HCL, I stepped into network support—handling complex infrastructure issues, executing security protocols, and ensuring users stayed online and protected.What sets me apart isn’t just my troubleshooting expertise or certifications—it’s my ability to blend customer empathy with technical insight. I don’t just fix systems; I restore user confidence. Whether it’s rewriting support documentation for clarity, mentoring junior team members, or escalating with precision to ensure timely resolution, I focus on value at every interaction. Core SkillsTechnical Troubleshooting | Incident & Escalation ManagementNetwork & System Optimization | Security & Risk MitigationApplication Support | Root Cause Analysis | Stakeholder CommunicationVoice & Chat Customer Support | Documentation & Process EnhancementsAs I look forward, I’m excited to continue bridging the gap between people and technology—helping businesses run smoother and users feel supported. Open to new challenges, collaborations, and conversations. Feel free to connect!
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